Delivery & returns

Delivery policy

Books purchased through our website will be sent by Royal Mail, first class post.

 

You should receive your book within 3 to 5 working days. * Please note that due to Covid-19 restrictions your book may take a little longer to arrive for the time being.  If this presents a problem please contact us.

 

Books purchased through our website can only be dispatched to UK addresses.  If you would like a book sent to an address outside the UK, please contact us.

 

We regret that we are currently unable to take orders over the phone.

If your book was found to be damaged or faulty when received, we will either replace the item or give you a full refund of the purchase price, including any delivery charges paid. Please state which option you prefer.  If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.  If you request a replacement, we will not charge for delivery of this item.

 

If the book was purchased in error, we will refund the purchase price, and the delivery charge.  You must bear the cost of returning the item to us.  It must be received back in pristine and resalable condition.

In all cases the item must be returned within 14 days of receipt.

Please email grandadwheels@btinternet.com to let us know that you are returning your book.

Please return your book to:  Grandad Wheels, 1 Edge Moor Close, Halifax, HX3 0JJ

Please allow 14 days (in addition to the delivery time) for the return to be processed.

Refunds will be made using the original payment method.

Nothing in these terms affects your rights under the Consumer Contracts Regulations.

Return & exchange policy
  • Twitter
  • Facebook

© 2019 Grandad Wheels.      To see how we use your data please see our Website Policy   Grandad Wheels uses cookies to help ensure your experience on this site is the best possible.  If you are happy to accept this, just carry on browsing.  Click here to read our cookie policy 

Seller enquiries - if you would like to distribute or retail our books then please get in contact via grandadwheels@btinternet.com.  We would be delighted to hear from you.